The company can provide timely and prompt after-sales service and technical support, including return to factory maintenance and on-site service, in accordance with the relevant provisions of the order contract or technical service contract. If our company is merged or acquired during this period, the company that merges or acquires is responsible for continuing to perform the service.
The equipment enjoys the following services from the date of on-site acceptance and signature:
A. There are technical problems during the installation of the instrument. Our company can provide technical support or send technical personnel on-site guidance.
B. Our company provides one year of free maintenance service for system equipment (under normal use).
C. Our company guarantees to provide lifetime maintenance service for the products sold, and provide services such as equipment spare parts replacement, technology upgrade and changeover.
D. If the equipment is damaged by force majeure such as lightning strikes, our company provides timely maintenance service and only charges the cost incurred for the repair.
E. For equipment failures beyond the free maintenance and repair period or man-made damage, our company provides remote or on-site repair services, but the repair cost is charged.
F. Free warranty: all equipment protection except for all irresistible factors such as nature and damage caused by human error.
G. Provide 7×24 hours of technical questions by telephone. (Working hours consultation telephone: 022-25859385; non-working hours consultation telephone: 18602663384)
2) Training program
Our company can provide training in installation, maintenance and use according to the contract or technical service contract, and achieve the training objectives that the user technician can understand the installation and debugging points, common fault repair and skilled use. To this end, our company can provide users with complete, detailed and practical training services.
Specific services are:
a. On-site installation instructions
b. On-site training user technicians to debug, operate and maintain related equipment
c. On-site training user technicians master the skills of repairing and troubleshooting common faults of equipment
d. Provide 7×24 hours of technical questions by telephone. (Working hours consultation telephone: 022-25859385; non-working hours consultation telephone: 022- 18602663384)